Contact CoupleMoment
One address for everything: support@couplemoment.com. A real person reads it, usually within two business days.
What to send where
There is only one inbox, so there is nothing to choose between — but a subject line that says which of these it is will get you a faster answer.
- Something is broken — tell us your device and iOS version, and what you were doing when it happened. A screenshot is worth three paragraphs.
- Billing or subscriptions — purchases are handled by Apple, so refunds and cancellations go through Apple’s own support. Write to us anyway if something looks wrong and we will help you work out what happened.
- Deleting your account — you can do it yourself at couplemoment.com/delete-account without writing to anyone.
- Privacy and your data — see the privacy policy first; it answers most of it. For a request about your own data, write to us and say which country you are in.
- Press, partnerships or affiliates — same address, and please say what you are proposing in the first two sentences.
What to expect
We are a small team, not a support centre. Most messages are answered within two business days. We do not use an automated first reply that pretends to be a person, and we would rather send you a short honest answer than a long one that avoids the question.
Elsewhere
CoupleMoment is on TikTok as @couplemoment.app. The app itself is on the App Store.