Terms of Use

Effective date: October 29, 2026 · Last updated: October 29, 2026

Please read §18 (Disputes). It requires individual arbitration of most disputes instead of court, waives class actions and jury trials, and explains how to opt out within 30 days.

1. Who we are and what this agreement is

These Terms of Use ("Terms") are a binding agreement between you and Ravid Zer, an individual based in Israel who operates CoupleMoment as a sole proprietor ("CoupleMoment", "we", "us", "our"). They cover the CoupleMoment iOS and Android apps, couplemoment.com, the web app, date-invite pages, and every related service (together, the "Service").

You accept these Terms when you tap "Continue with Apple", "Continue with Google" or "Continue with email" (or a similar button) on a screen that says you agree to them, when you play as a guest after seeing that notice, or when you accept a date invite. If you don't agree, don't use the Service. Our Privacy Policy, Consumer Health Data Privacy Policy, Community Guidelines and AI safety protocol are part of these Terms.

2. Who can use CoupleMoment

3. Your account

Guest play. Where available, you can try some features without an account. We then create an anonymous account so your progress is saved. A guest account has no name or email. Guests can't link with a partner, send or accept date invites, use the AI coach or buy a subscription. You can delete a guest account at any time in the app, and we delete guest accounts that have not been used for a long time (see the Privacy Policy).

Full account. You can sign in with Apple, Google or an email address. You agree to:

Deleting your account. You can delete your account at any time in the app (Profile → Delete Account) or by following the steps at couplemoment.com/delete-account. Deleting your account does not cancel an App Store or Google Play subscription; cancel that in your store account settings.

4. What CoupleMoment is, and what it isn't

CoupleMoment is an app for couples and for people dating someone they already know: questions, games, date ideas, date invites, a shared couple space, avatars and progress, and an AI coach.

CoupleMoment is not a dating or matchmaking service. We do not find, suggest, rank, match or show you people. There are no public profiles and no browsing of strangers. You can only connect with someone you already know: by sharing a code or link with them, or by accepting theirs.

We don't screen users. We do not run criminal background checks, identity checks or age verification on users or on people who receive an invite, and we don't verify what people say about themselves.

Meeting in person is your decision and your responsibility. If you meet someone you connected with through CoupleMoment, meet in a public place, tell a friend where you'll be, and arrange your own transport. We are not responsible for anyone's conduct, online or offline. If you are in danger, call 911.

We may add, change or remove features. If we remove a paid feature you are subscribed to, we'll tell you first.

5. Partners, date invites and shared content

Couple links. Two people can link as a couple with a code or link that both accept. Linked partners share their couple space (for example shared answers, chat, calendar, memories and photos).

Date invites. Where available, you can create a date invite (an idea, a time, a place and a short note) and share its link yourself, for example by text message or WhatsApp. We never text, email or message the person you invite; you choose whether and how to share the link. Only send an invite to someone who would want it.

When someone opens your invite on the web, they see your first name, your avatar if you have one, and the invite's details. If they tap "I'm in" on the web, they give us a first name so you can see who said yes. Invite pages are not listed in search engines and expire.

Date connections. Accepting a date invite in the app creates a private connection between the two of you, so you can plan dates. You can have up to 3 active date connections. Nobody you connect with can see your other connections.

Ending a connection. Either person can end a date connection or unlink a couple at any time.

6. Safety, reporting and blocking

7. Your content

"User Content" means anything you create or share in the Service: answers, notes, journal entries, photos, messages, invite text, avatar choices, and what you type to the AI coach.

8. The AI coach (Mia and Max)

9. Progress, rewards and avatar items

XP, levels, streaks, daily rewards, quests and avatar items ("Progress Items") are features of the Service. They:

We may fix mistakes in Progress Items (for example rewards granted by a bug) and remove items gained by cheating or abuse. "Forever" or "kept" in the app means for as long as your account exists and the Service operates. No Progress Item is sold for real money, and nothing is awarded at random in exchange for payment.

10. Premium subscription and payments

Plans. CoupleMoment is free to use. CoupleMoment Premium is an optional, auto-renewing subscription:

Prices are in US dollars, may differ by region, and may include tax. There is no free trial. What Premium includes is listed on the purchase screen.

Your consent. Before you buy, the purchase screen shows the price, the billing period, that the plan renews automatically, and how to cancel. Tapping the purchase button and confirming with Apple or Google is your express agreement to those terms.

Billing. You buy Premium through Apple's App Store or Google Play. Payment is charged to your Apple ID or Google Play account when you confirm the purchase. Your subscription renews automatically at the same price and for the same period unless you cancel at least 24 hours before the end of the current period. Your account is charged for the renewal within 24 hours before the period ends.

Reminders. Apple or Google sends you a receipt for each charge. We also email subscribers a yearly reminder that the plan renews automatically, with the price and how to cancel (for annual plans, about 30 days before each renewal).

Cancelling. Cancel anytime in your device's subscription settings (iPhone: Settings → your name → Subscriptions; Android: Google Play → Payments & subscriptions → Subscriptions). The app links there from the purchase screen. Cancelling stops the next renewal; Premium stays active until the end of the period you paid for.

Refunds are handled by Apple or Google under their policies and applicable law. We can't issue refunds for store purchases ourselves.

Price changes. If we raise the price, you'll be told before it applies, as Apple's and Google's rules and applicable law require, and, where required, asked to agree. You can cancel before it takes effect.

AI message packs. One-time AI message packs are consumable purchases that expire as stated at purchase. They don't renew.

Restore. If you reinstall or change devices, tap "Restore Purchases" on the purchase screen.

11. Affiliate links and third-party content

12. What you must not do

Follow the Community Guidelines. In particular, don't:

13. Our rights in the Service

The CoupleMoment name, logo, characters (including Mia, Max and the heart mascot), designs, games, questions and software belong to us or our licensors. You may use the Service for your own personal, non-commercial use under these Terms. If you send us feedback, we may use it without paying you.

14. Suspension and termination

We may suspend or close your account, remove content, end connections or limit features if you break these Terms or the Community Guidelines, if the law requires it, or to protect you, other people or the Service. Where it is safe and lawful, we'll tell you why and how to appeal (email hello@couplemoment.com with "Appeal" in the subject). You can stop using the Service and delete your account at any time.

Sections 7, 9, 11, 13 and 15–22 survive termination.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DON'T PROMISE ANY RELATIONSHIP OUTCOME, THAT AI REPLIES ARE ACCURATE, THAT USERS ARE WHO THEY SAY THEY ARE, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR GOODWILL, OR FOR THE CONDUCT OF ANY USER OR THIRD PARTY ONLINE OR OFFLINE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) WHAT YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AND (B) US $100.

Some states don't allow these exclusions or limits, so they may not apply to you. Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by our negligence, or any other liability that can't be limited by law, and nothing limits your rights under consumer-protection laws that can't be waived.

17. Indemnity

To the extent permitted by law, you agree to defend and indemnify us against third-party claims arising from your User Content, your conduct toward other users (online or offline), or your breach of these Terms.

18. Disputes: arbitration and class-action waiver

Please read this section carefully. It affects your rights.

18.1 Talk to us first. Before starting arbitration or a court case, the person with the dispute must send a written notice describing it and the relief wanted ("Notice of Dispute"). Send yours to hello@couplemoment.com with the subject "Notice of Dispute", including your name, the email on your account and a description of the dispute (you may also mail it to the address in §23). We'll send ours to the email on your account. Both sides will try in good faith to resolve the dispute for 30 days, including a phone or video call if either side asks. Limitation periods are paused during those 30 days. If the dispute isn't resolved, either side may start arbitration.

18.2 Binding individual arbitration. Except as stated in §18.4, any dispute, claim or controversy between you and us relating to the Service or these Terms (including their formation, validity and scope, and including claims that arose before you accepted these Terms) will be resolved by binding individual arbitration, not in court. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect when the arbitration starts (and, where they apply, the AAA Mass Arbitration Supplementary Rules), as modified by this section. The rules are at adr.org. If the AAA is unavailable, the parties will agree on another provider, or a court will appoint one.

18.3 Federal Arbitration Act. These Terms involve interstate and international commerce. The Federal Arbitration Act (9 U.S.C. §1 et seq.) governs this section, including its interpretation and enforcement.

18.4 Exceptions. Either side may (a) bring an individual claim in small-claims court in your county of residence, or in New Castle County, Delaware, if the claim qualifies there and stays there on an individual basis; and (b) ask a court for an injunction to stop infringement or misuse of intellectual property or unauthorised access to the Service. Nothing here stops you from reporting a matter to a government agency.

18.5 No class actions; no jury. You and we may bring claims against each other only individually, not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate more than one person's claims (except under §18.6) or preside over a class or representative proceeding. You and we waive any right to a jury trial. If a court finds this §18.5 unenforceable for a particular claim, that claim (and only that claim) must be severed and decided in court after the individual arbitrable claims are decided, and the rest of §18 still applies.

18.6 Mass filings. If 25 or more similar Notices of Dispute or arbitration demands are submitted against us, or by us, by or with the help of the same or coordinated lawyers or organisations ("Mass Filing"), then, in addition to the AAA Mass Arbitration Supplementary Rules:

18.7 Your right to opt out. You can opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing hello@couplemoment.com with the subject "Arbitration Opt-Out" and your name and the email on your account. Opting out doesn't affect any other part of these Terms. If you opt out, §18.9 decides where disputes are heard.

18.8 Public injunctive relief. If you bring a claim for public injunctive relief that the law (for example in California) says can't be waived, and a court decides that the waiver in §18.5 can't be enforced for it, that claim will be stayed until the individual claims are decided in arbitration and then decided by a court.

18.9 Governing law and courts. These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and by applicable US federal law, including the Federal Arbitration Act. This doesn't take away any protection you have under the mandatory consumer-protection laws of the state where you live. Any dispute not subject to arbitration (because of an exception in §18.4, your opt-out, or a court ruling) will be decided only by the state or federal courts located in New Castle County, Delaware, or by the courts of the county where you live, at your choice, and both sides consent to the jurisdiction of those courts.

18.10 Changes to this section. If we change this §18 after you accept it, the change won't apply to a dispute we already knew about. You may reject a material change to §18 by emailing hello@couplemoment.com within 30 days of the change; the version you last accepted then continues to apply to you.

19. App Store and Google Play terms

If you downloaded CoupleMoment from Apple's App Store:

If you downloaded CoupleMoment from Google Play, Google Play's terms also apply to your purchase.

20. Accessibility

We aim to meet WCAG 2.2 Level AA in the apps and on couplemoment.com. If something is hard to use, email hello@couplemoment.com and we'll help. See our Accessibility Statement.

21. Changes to these Terms

We may update these Terms. For material changes, we'll tell you in the app or by email at least 14 days before they take effect (sooner only where a change is required by law or for safety), and ask you to accept them again where the law requires. If you don't agree, stop using the Service and delete your account. §18.10 applies to changes to §18.

22. General

These Terms, together with the documents listed in §1, are the whole agreement between you and us about the Service. If a provision can't be enforced, the rest still applies (subject to §18.5). If we don't enforce a right, we haven't waived it. You may not transfer these Terms; we may transfer them, with notice to you, to a company we control or to a buyer of the Service, which will then be bound by them. Notices to you may be sent to the email on your account or shown in the app.

23. Contact

CoupleMoment is operated by Ravid Zer, d/b/a Craft Inn, 7 HaYetzira St, Rehovot, Israel.